Thank you for shopping with Isabella Treks! We want to ensure you are completely satisfied with your purchase. If you are not happy with your order, please review our return and refund policy below.

1. Eligibility for Returns

We accept returns on items that are unused, in their original packaging, and in resalable condition. If you wish to return a product, please contact us within 1-3 days from the date you received your order. We will guide you through the return process.

2. Return Process

To initiate a return, please reach out to us at [email protected] with the following details:

  • Order number

  • Item(s) you wish to return

  • Reason for return

Once we receive your request, we will provide instructions on how to return the item. Please make sure the item is in its original condition to avoid any issues with your return.

3. Refund Policy

We offer refunds for returned items under the following conditions:

  • The item is unused and in its original condition.

  • The return request is made within 1-3 days of receiving the product.

Since we only offer Cash on Delivery, refunds will be processed through the same method. Once your return is approved, we will issue the refund within a reasonable time frame.

4. Non-Returnable Items

Certain items, such as those that are opened or used, may not be eligible for return or refund. We recommend checking your order carefully before completing your purchase.

5. Shipping Costs

The cost of return shipping is the responsibility of the customer unless the return is due to a mistake on our part (e.g., incorrect or damaged items). In such cases, we will cover the return shipping costs.

6. Damaged or Defective Items

If you receive a damaged or defective product, please contact us immediately at [email protected]. We will provide you with a resolution, which may include a return, exchange, or refund.

7. Changes to the Policy

We reserve the right to update or modify this Return and Refund Policy at any time. 8. Contact Us

If you have any questions or need assistance with a return or refund, please contact us at [email protected].