1. Order Acceptance
All orders placed on Isabella Treks are subject to availability and confirmation of the order. We reserve the right to refuse or cancel any order if we find any issues with stock availability or other factors that prevent us from fulfilling your order.
2. Payment Method
We offer Cash on Delivery (COD) as the only payment method available. Upon receiving your order, our delivery team will collect the payment in cash at the time of delivery.
3. Shipping and Delivery
We process and ship orders within 1-3 days after confirmation of payment. Please note that delivery times may vary depending on your location. Delivery will be made to the address provided at the time of purchase.
4. Pricing and Product Information
Prices are listed on our website and are subject to change without notice. We make every effort to ensure product descriptions and prices are accurate, but we reserve the right to correct any errors or inaccuracies.
5. Returns and Refunds
We aim to provide our customers with the best products. If you are not satisfied with your purchase, please contact us at [email protected]. Returns or exchanges will be accepted within 1-3 days of receiving your order, provided the product is unused and in its original packaging. Please contact us before returning any items.
6. Product Availability
In case a product is out of stock, we will notify you as soon as possible. If we cannot fulfill your order due to stock issues, we will cancel the order and provide a full refund (where applicable).
7. Customer Responsibility
You are responsible for ensuring the accuracy of the information provided when placing an order, including shipping details and contact information. We are not liable for any issues arising from incorrect or incomplete information.
8. Limitation of Liability
Isabella Treks is not liable for any indirect or consequential damages resulting from the use or inability to use our products. Our liability is limited to the amount paid for the product in question.
9. Changes to Terms
We reserve the right to update or change these Terms and Conditions at any time without prior notice.
10. Contact Us
For any questions or concerns regarding your order or these terms, please contact us at [email protected].