Thank you for choosing Isabella Treks for your outdoor gear needs! Please review our shipping policy to understand how we handle your orders.
1. Shipping Method
We offer Cash on Delivery (COD) as the only payment method. All orders will be shipped to the address provided during checkout.
2. Processing Time
Once your order is confirmed, we will process and ship it within 1-3 days. You will receive a confirmation email with shipping details once your order has been dispatched.
3. Delivery Time
Delivery times may vary depending on your location. While we aim to deliver your order as quickly as possible, shipping times are subject to courier availability and external factors.
4. Shipping Charges
Shipping charges are calculated based on your delivery location. You will be able to view the total shipping cost during checkout before completing your purchase.
5. Delivery Areas
We currently ship to locations within [Insert Country/Region]. Unfortunately, we do not offer international shipping at this time.
6. Order Tracking
Once your order has been shipped, you will receive an email notification with tracking information, if available. This will allow you to monitor the progress of your delivery.
7. Failed Deliveries
If a delivery attempt fails, the courier may contact you to reschedule or arrange for pickup. If no action is taken within a reasonable time frame, the order may be returned to us.
8. Damaged or Missing Items
If your order arrives damaged or with missing items, please contact us immediately at [email protected]. We will resolve the issue promptly by either replacing the damaged items or issuing a refund, as applicable.
9. Changes to the Policy
We reserve the right to update or modify this Shipping Policy at any time.
10. Contact Us
If you have any questions regarding shipping, please feel free to reach out to us at [email protected].